1. Visit the page of the product you want to buy then click the "Add to Cart" button. Do this for each product in turn.
2. Click the checkout button in your shopping cart once you have all the products in your shopping cart that you wish to order.
3. The checkout system will guide you through our secure checkout process.

We do not currently support phone ordering. However, you may place your order by mail if you wish.

You should receive an email with shipment details, including tracking, as soon as your order ships. If you do not get an email with shipment details, click the "My Account" link in the upper right hand corner of the browser page. You will need to sign in to view your order shipping details.

Once signed in, the My Account area should show a list of recent orders. If you don't see the order you are looking for then click the "Search Order History" link then select the time period during which you placed your order. Click the "Search" button to display a list of your past orders.

Click the "My Account" link in the upper right hand corner of the browser page. You will need to sign in to view your order list.

Once signed in, the My Account area should show a list of recent orders. Click the order you wish to cancel and then click the cancel button.

Not all orders can be canceled. Some orders may have already shipped or have been loaded by the shipping carrier, at which point it is not possible to retrieve them. If you do not want the order then you must request return authorization.

Click the "My Account" link in the upper right hand corner of the browser page. You will need to sign in to view your orders. Once signed in, the My Account area should show a list of recent orders. If you don't see the order you are looking for then click the "Search Order History" link then select the time period during which you placed your order. Click the "Search" button to display a list of your past orders.

1. Go to your My Account page.
2. Login using the form on the My Account page.
3. Click the "Update Contact Information" link.
4. Change your password in the password field.
5. Click the Submit button.

All orders placed at nuLime.com require the creation of an account. You sign in with your email address. If you don't know what password you used with that email address, you can visit the Recover Password help section to find out.

We don't sell used products. Periodically we do offer overstock or display products for sale. These products will be specifically labeled as such.

Most back ordered products require about 1-2 weeks from the time of ordering, though some may arrive in stock much sooner if they were already set for restocking. When a product is backordered it means the product is either simply out-of-stock or we have to special order it from the manufacturer or publisher because it is not ordinarily stocked inventory.

Products which are not ordinarily stocked can sometimes take longer than two weeks depending on the shipping backlog of the specific publisher or manufacturer which is something we have no control over.

If your backorder has been in the queue for an unusually long time then we will do our best to notify you so that you may decide whether you would like to keep your order on hold or cancel it.

Pre-ordered products ship on or after their release date as soon as we receive them in stock from the publisher or manufacturer. Some pre-orders may actually result from backorders where a pre-order date simply was not available. If an item that was backordered was actually on pre-order due to a future release date then you will receive notice by email regarding your order status unless we believe we can fill your backorder within approxamitely the same time as a backorder would normally be filled.

Please note that not all pre-ordered items come in stock the moment they are released by the publisher or manufacturer. There are sometimes supply issues on a case-by-case basis which could prevent delivery of new stock to us and other vendors.

If your pre-order requires fulfillment beyond 30 days in the future from the point the order is placed then we must charge your card during that 30 days, not after shipment. If for any reason you cancel before shipment then your card will be refunded. This 30 day limitation on authorizations is imposed by the credit card industry.

The CVV (Card Verification Value) number is used almost exclusively to add an extra layer of authenticity to orders placed over the internet or verbally over the phone. Our credit card processing bank requires a valid CVV code or they may decline the transaction. We do not store the CVV code, nor can we see it, as it is only transmitted securely to the credit card processing bank for authentication purposes.

Because we manually review every order, an authorization to charge your debit/credit card is first verified with your card issuing bank. If your order is approved and filled by us, we then proceed to charge the authorized amount (AKA "capture the funds"). If not approved, or we cannot fill it for whatever reason, the transaction is voided.

The systems of some card issuing banks do not recognize the authorization as an "estimated cost", instead showing it as another charge. As a result you will sometimes see duplicated charges for the same order on your debit or credit card. This charge will eventually be removed, but in the meantime your bank has put a hold on the funds until they are settled with the payee (nuLime.com). This hold typically lasts from 1-10 days after the funds capture takes place, dependant upon your bank.

Both the authorization and the funds capture are two parts of the exact same transaction ID.

Note: Although we have never heard of a bank charging an overdraft fee for the duplicate amount they themselves put on hold, this amount could none-the-less actually overdraw your account if you do not have enough funds. Just to be on the safe side we recommend that, if at all possible, you use a credit card instead of a debit card during checkout.

In order to stop credit card thieves from testing their stolen cards on our site the procedure of authorizing then charging cannot be changed. Doing so could do further harm to victims of credit card theft and also damage our reputation.

What you are seeing is a declined authorization that we do not have access to and will zero off your account automatically in a few days. Card issuing banks note when authorizations and charges are attempted on your account regardless of whether they succeed. Although we have never heard of a bank charging an overdraft fee for a declined transaction in which no money was actually removed from the account, you may wish to contact your bank to be certain of their policies.

We generally do not charge credit cards until an order ships and sometimes we reserve the right to not charge a credit card if we think the customer is going to return the item. If we did not charge your credit card then the credit card transaction is simply voided or allowed to expire on its own. If you saw an item on your statement from us then that was only the authorization for a funds hold, not an actual charge. We urge you to check your past paper statements as those will reflect actual charges made against your credit card account.

Payment via money order or purchase order is allowed by prior permission only, so please contact us beforehand if you require the use of this payment method. If your item is not in stock upon receipt of the money order you will be contacted by email or phone and given the option of waiting for the product to come back in stock or you can simply have your money order returned to you. We cannot hold inventory for any products ordered through the mail.

For orders under $50.00 a handling fee of $1.00 will be applied to your order total. All money orders must be drawn in US funds from a US bank and made payable to nuLime.com. All mailed purchase orders must be paid for with either a money order or certified/governnent/school check. Your order will be approved 3 business days after we receive the money order or certified check.

To order through the mail please first contact us to be certain everything is available before you send in an order. After that, you need to register an account and send the following required information along with your payment:

• Item ID and quantity of each product you wish to purchase
• Shipping method paid for (e.g. Standard, Expedited, Express)
• You full name
• Shipping address
• Phone number
• Email address

Again, please first contact us to be certain you have the right order total and that the products you are interested in are still available for sale.

Your mail in order should be sent to our address and to the attention of the Sales Department.

All purchase orders must be approved in advance so please contact us before placing an order. You must also register an account in advance of submitting your purchase order.

If you wish to submit a purchase order, please note that we require payment in advance or a signed guarantee of payment from a reputable organization such as a school or government entity. If you pay by credit card online you can enter your purchase order number during checkout which will show up on the invoice emailed to you automatically when your order is filled.

If you need an invoice faxed to you for payment or to fax us an invoice, please let us know and we will provide a fax number.

The following information is required on each purchase order for us to properly fill that order:

• Item ID and quantity of each product you wish to purchase
• Shipping method paid for (e.g. Standard, Expedited, Express)
• Bill to name and address
• Billing phone number
• Ship to name and address
• Delivery phone number
• Email address of nuLime.com registered account holder

Before pickup by the shipping carrier we do require a buffer of 24 hours due to the fact that shipping carriers only arrive once during the day for their pickups so if an order isn't ready before that then it has to go out on the next pickup the following day. After the shipping carrier picks up your package for delivery there can be unexpected delays while enroute such as missorting as a facility, incorrect package routing, or sometimes something as simple as someone setting a package on a shelf and forgetting about it. Thankfully, almost all packages we ship come with some form of tracking so that if something goes awry the problem can be tracked to its source and corrected.

Unfortunately we do not currently support placing orders by phone. All orders must be submitted through out secure online checkout system. All payment, personal, and order information transmitted from your computer to our servers (and vice versa) is transferred using industry standard strong encryption methods. All sensitive information regarding your order is also stored under strong encryption and is only handled by the minimal number of authorized people necessary to complete your order.

If your package shipped via UPS then it may be possible to do an address correction. Keep track of your package with the tracking number we sent to you. On the scheduled delivery date when the package reaches its destination state call UPS at 1-800-742-5877 and tell them you need an address correction done.

A UPS representative may state that you should wait for an "out-for-delivery" or "destination" scan to show on the tracking page. However, do not rely on this as the information on the tracking details web page is often out of sync with the actual delivery progress as updated in UPS's internal system. Call the 800 number above on the morning of the scheduled delivery as soon as the call center begins business hours.

If it is going to the same state, there shouldn't be any problem. However, if your delivery needs to go to a different state you may have to pay an additional fee to UPS for the modified delivery route. If you request an address correction after supplying an incorrect destination to us, and we are billed the address correction fee by UPS, you will in turn be billed by us for this fee.

It appears that some versions of WebTV have some issues with JavaScript which prevent it from properly using our checkout system. Unfortunately there is no other current solution to this than to place your order from a standard personal computer.

We ordinarily do not ship outside of the United States, and while it is possible to place an international order using a delivery forwarding service, if the billing information you have supplied with your order does not match that associated with the credit card used then your order will be declined immediately.

The same applies to the name and phone number you have supplied with your order. After we review your order if we find that the name does not match what is shown on your card, or you did not enter the phone number associated with your billing address, then you will be emailed requesting that you provide these details. If you cannot provide the required valid contact information then your order will be canceled.

Please review our Shipping Policy on Delivery Destinations for further information.

A 7% sales tax is applied to all orders shipped to North Carolina. A small number of products also have a variable Florida sales tax.

If a problem should arise during the delivery of your order the shipping carrier may need to contact you to make the delivery. We will not call you unless there is a problem with your order and you cannot be reached at your email address for any reason. In the unlikely event that we do need to call you regarding your order we will be discreet about it. We do realize that some purchases are made as gifts and as such we will not discuss the purchase with anyone other than the buyer.

When a product is discontinued it is unlikely that we will ever receive anymore in stock. Products are not removed from the site simply because they have been discontinued as on some rare occasions we do pick them up again. When or if those discontinued products will be carried again is always up in the air. If the manufacturer or publisher has discontinued the product as well then we will most likely never carry it again.