Quantcast
NuLime.com » Help Area

Privacy Policy

Last Updated: September 3, 2008

Please note that NuLime.com will keep all your information completely private and will not sell your information to any third parties!

This document contains the Privacy Policy of NuLime.com, legally known as NuAlpha, Inc., in which we outline what information is collected and stored concerning you and what we do with that information.

How to read this document...
In an attempt to assist you with understanding this Privacy Policy, we have underlined certain words. If you move your mouse over these words and wait for a second or two, a small box with a definition should appear to better explain the meaning of that word. Although we have tried to make this document as clear and understandable as possible, there are some words that we feel should be clarified so that our intent for writing those words is understood. We hope this small gesture helps those who read this document get a better understanding of its content.


Information Collected by NuLime.com
In order to purchase products or services from or through NuLime.com, you must provide us with the basic information we require to fulfill your request. Contact information is always required for all purchases at NuLime.com. Unless your purchase is for an electronically distributed product, shipping information is also required. We retain information on links used to reach our site, navigation paths taken through our site, and make note of the types of computer and browser used to access NuLime.com. For security purposes, any time a transaction takes place on NuLime.com your IP address is logged, including subscription to the newsletter, the purchase of products or services, and the posting of comments or reviews. If you contact anyone at NuLime.com by email then the conversation that takes place in that email is retained by us. On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's shipping address.

How We Use Your Personal Information
Your personally identifiable information will never be disclosed, shared, sold or rented to third parties. Only those people who are directly involved in fulfilling your order for products or services will see your personal information. This information (such as email address and shipping address) is necessary to fulfill your orders for products or services and to contact you concerning those products or services which you have requested. We also calculate statistics based on general, non-personally identifiable information such as state, zip code, country, etc. which is never linked to any specific individual. This statistical information is essential to offer you quality service as it allows us to better fine tune our business to meet the needs of our customers and to improve our efficiency in delivering what is requested of us. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Storage & Retention of Information
All of the information you provide to us is stored and transmitted securely. We occasionally use cookies to store information on your computer to add a level of interactivity with our site and to track commissions that are paid to an affiliate that directed you to a product or service at NuLime.com. The majority of the information we store is located in a secure database under encryption.

Children
At NuLime.com we do sell products for children, but those products are sold to adults who can pay via credit card. If you are under the age of 18 you may only use NuLime.com with the consent of a parent or guardian.

How You Can Access or Correct Your Information
If you need to adjust information on an order that has yet to be filled then please use this contact form with the adjustment you need to make to your order. Be certain to select your order number if you are signed in or simply enter it if you are not.

If you need to correct any of your account information in general then please click the "My Account" link in the upper right hand corner of the browser page. Next click "Update Contact Information" in the "Links" box to see what is stored and what you can update.

BBB OnLine Privacy Program
Better Business Bureau Accredited Your privacy is important to us. By participating in the Council of Better Business Bureau's BBBOnLine Privacy Program we have made a commitment to meet the program's strict requirements regarding how we treat your information and have it verified by BBBOnLine. Further information about this program is available at www.bbbonline.org.

All BBBOnLine Privacy Program participants are required to work with the program's dispute resolution process. The Privacy Program will only accept complaints regarding the misuse of personally identifiable information by a website operator. For more information about the Privacy Program dispute resolution process visit www.bbbonline.org/privacy/dr.asp.

Privacy Concerns
If you have any concerns or questions concerning this Privacy Policy, please feel free to Contact Us.