 | Why did you charge my debit/credit card more than once for one purchase? |  |
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Because we manually review every order, an authorization to charge your
debit/credit card is first verified with your card issuing bank.
If your order is approved and filled by us, we then proceed to charge
the authorized amount (AKA "capture th |
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| Giving out my CVV number is dangerous because it grants a person full access to my credit card. Why should I trust you with it? | |
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The CVV (Card Verification Value) number is used almost exclusively to add an extra layer of authenticity to orders placed over the internet or verbally over the phone. Our credit card processing bank requires a valid CVV code or they may decline the tr |
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| I tried to order but my credit card was declined yet when I check my statement it looks like I was charged anyway. | |
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What you are seeing is a declined authorization that we do not have access to and will zero off your account automatically in a few days. Card issuing banks note when authorizations and charges are attempted on your account regardless of whether they su |
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| How do I place an order? |  |
| Visit the page of the product you want to buy then click the "Add to Cart" button. Do this for each product in turn.Click the checkout button in your shopping cart once you have all the products in your shopping cart that you wi |
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| Where do I view my order invoice or check my order status? | |
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Click the My Account link in the upper right hand corner of the browser page.You will need to sign in to view your orders.Once signed in, the My Account
area should show a list of |
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| What happens when I backorder a product? | |
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Most back ordered products require about 1-2 weeks from the time of
ordering, though some may arrive in stock much sooner if they were
already set for restocking. When a product is backordered it means the
product is either simply out-of-stock or we |
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| What happens when I pre-order a product? | |
| Pre-ordered products ship on or after their release date as soon as we
receive them in stock from the publisher or manufacturer.
Some pre-orders may actually result from backorders where a pre-order
date simply was not available.
If an item that was b |
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| Making a purchase by mail | |
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Payment via money order or purchase order is allowed by prior
permission only, so please contact us beforehand if you require the use
of this payment method. Specific details on purchase orders can be found he |
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| Submitting purchase orders | |
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All purchase orders must be approved in advance, so please submit a ticket or email before placing an order. The reason for this is so that we can confirm quantity and availability of the products being purchased.
You must also |
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| Can I submit my order over the phone? | |
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Unfortunately we do not currently support placing orders by phone.
All orders must be submitted through out secure online checkout system.
All payment, personal, and order information transmitted from your
computer to our servers (and vice versa) is |
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| I am using WebTV and can't seem to place an order. | |
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It appears that some versions of WebTV have some issues with JavaScript which prevent it from properly using our checkout system.
Unfortunately there is no other current solution to this than to place your order from a standard personal computer |
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| In which state is sales tax applied to my order? | |
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Approximately a 7% sales tax is applied to all orders shipped to North Carolina depending on the county you reside in.A
small number of products also have a variable Florida sales tax.
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| Why do you need my phone number when I place an order? | |
| If a problem should arise during the delivery of your order the
shipping carrier may need to contact you to make the delivery.
We will not call you unless there is a problem with your order and you
cannot be reached at your email address for any reason |
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| International order requirements | |
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All international orders must be paid for with either a money order or certified check in U.S. Dollars (USD) only. International orders are those placed outside of the United States or for delivery to a location outside of its borders. There are some ex |
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| Bulk orders | |
| If you plan to order any item in bulk (15+ units) please let us know beforehand and we may be able to reduce your total purchase cost, including shipping. Ordering in bulk may require voice verification to complete |
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| Card Security Code (CVV) explanation | |
| For security purposes we require you to enter your card verification
number. The verification number is a 3 or 4-digit number printed on
your card.
If you are using a Visa, Master Card, or Discover
card, it is a 3 digi |
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| How do I cancel an order? | |
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Click the "My Account" link in the upper right hand corner of web site.Sign In to view your order list.Click the order # you wish to ca |
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| Payment terms | |
| The following payment terms are available for all customers:Credit/Debit CardMoney OrderCertified CheckThe following payment terms are available for qualifying customers and orders:Wire Transfer |
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