24 May 2013

Support Center » Help Center » Why did shipping take longer than the estimation you quoted me?

Why did shipping take longer than the estimation you quoted me? Solution Before pickup by the shipping carrier we do require a buffer of 24 hours due to the fact that shipping carriers only arrive once during the day for their pickups so if an order isn't ready before that then it has to go out on the next pickup the following day. After the shipping carrier picks up your package for delivery there can be unexpected delays while enroute such as missorting as a facility, incorrect package routing, or sometimes something as simple as someone setting a package on a shelf and forgetting about it. Thankfully, almost all packages we ship come with some form of tracking so that if something goes awry the problem can be tracked to its source and corrected. Article Details Article ID: 16 Created On: 22 Jun 2008 09:36 PM  This answer was helpful  This answer was not helpful  User Comments Add a Comment Sharing is good. If you have a comment about this entry, please feel free to share. The comments might be reviewed by our staff, and may require approval before being posted. Questions posted will not be answered. Please submit a Ticket for support requests. Image Verification Required Please enter the characters that appear to the right in the space provided. This is just to verify that you are a human. Full Name: E-mail Address: (Optional) Comment:  Back  Login   You do not need to login to create a new support ticket. Only to view your existing ones. Username: Password: Remember Me:    Search -- Entire Support Site -- Help Center Downloads  Article Options  Add Comment  Print Article  PDF Version  Email Article  Add to Favorites For best service, please submit a support ticket. We can also be reached by phone at 704-675-9893, M - F, 9 AM - 5 PM, EST. Please note, we cannot accept orders by phone.

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