How do I cancel an order?

24 Nov 2009

Support Center » Help Center » How do I cancel an order?

	How do I cancel an order?

Solution Click the "My Account" link in the upper right hand corner of the browser page. You will need to sign in to view your order list.

Once signed in, the My Account area should show a list of recent orders. Click the order you wish to cancel, click the red "Request Order Cancellation" button above the order information, then enter a reason for the cancellation in the box that appears, then lastly click the "Cancel" button (or "Nevermind" if you don't want to cancel).

Important: Not all orders can be canceled. Some orders may have already shipped or have been loaded by the shipping carrier, at which point it is not possible to retrieve them. If you do not want an order that couldn't be canceled, then you must request a return authorization number to send your order back. Before doing so, please check for any Return Limitations on the product page.

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01 Jul 2008 08:55 AM

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