How do I cancel an order?

19 May 2013

Support Center » Help Center » How do I cancel an order?

	How do I cancel an order?

Solution

Click the "My Account" link in the upper right hand corner of web site.
Sign In to view your order list.
Click the order # you wish to cancel.
Click the red "Request Order Cancellation" button above the order information.

Important: Not all orders can be canceled. Some orders may have already shipped or have been loaded by the shipping carrier, at which point it is not possible to retrieve them. If you do not want an order that couldn't be canceled, then you must request a return authorization number to send your order back. Before doing so, please check for any Return Limitations on the product page.

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01 Jul 2008 04:55 AM

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We can also be reached by phone at 704-675-9893, M - F, 9 AM - 5 PM, EST.

Please note, we cannot accept orders by phone.

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